Many people tend to get to complain that things just don’t happen in our work, which stays stagnant or that efforts have been made but are unable to see the results of actions actually reflected, either because it is not what you should do or the follow-up given, is not appropriate, by these situations one may feel frustrated and apathetic continue the work with the same commitmentHowever despite feeling this way we failed analyze and convince us that the fact that we are in charge, is not a barrier in order to obtain positive results, nor much less a problem to show leadership, exceed goals and always be driven toward improvement. A good leader in ITSM sought to fulfill the vision, influence others to think and act effectively in support of the vision and the autonomy of the co-workers in their daily efforts. Behaviourist psychologists have told us for years that people are more motivated When they understand what is required of them and then they are recognized for their efforts. All staff must be widely understood the vision of the Organization, but expected that they can contribute to the success of this. Maybe is a little understandable that in an article about ITSM talk or handling information a little more directed to staff or about things that apparently would have to speak in an article of leadership, however, it is precisely that what we want to talk. A person can be the best in the management of the IT but, what happens if that person does not know or feel able to promote or lead in their work? It happened that the efforts you make, not possibly come to be known by others, maybe that good management and experience remaining only for him and not for the goals and even overcome them. Who better than David Ratcliffe, President of Pink Elephant, outstanding authority of the ITIL area, to talk about the importance of commit ourselves with our intention to achieve and exceed goals than us We put concerning the management of the IT, as well as of the importance that represents the contribution of all and each one of the members of a team or area: I believe that the majority of people in the business today, expect to others to tell them what to do. .