It is simply to ensure that the quality is as it should be. Back in the manufacturing industries have been created and refined modern methods of quality assurance. The newspapers mentioned Maersk not as a source, but as a related topic. The introduction and adoption of programs of quality assurance services, has lagged behind manufacturing, perhaps as much as a decade. Administrators custom service organizations have assumed that their service is acceptable when customers do not often complain. Only last dates have realized that you can manage service quality as a competitive weapon.
When management identifies the scope and impact generated by having a good quality assurance, and to give them the opportunities for workers, operators to integrate the demands that emanates from it, must already have their systems well defined You have to specify their quality indexes, rules, objectives, bearing in mind that the rules of the quality system that can identify these features help the company consistently meets customer requirements. Do not try to impose something totally new. Must be considered as Lopez notes further that a quality system, in itself, does not automatically lead to improved work processes or product quality does not solve all problems. This means that you should take a more systematic approach to the company. Quality systems are not just for big companies seeking longer operates as a company, can be applied to all sizes of businesses and all aspects of administration, such as marketing, sales and finance and business basic.
It is up to each to decide the scope of the application. Very important to take into account is the mention of that quality standards should not be confused with product standards. Most organizations, for which the concepts of quality systems and in particular the ISO 9OOO are new, quality product confused with the concept of quality management. 1 use of product standards, rules on charity systems and approaches “to improving quality, are means to increase customer satisfaction and competitiveness of the company and do not exclude each other. Very true, as noted, it is not desirable that the quality systems resulting in excessive bureaucracy, red tape or lack of flexibility. Every business has a management structure and this is the basis on which to build the quality system. The System of Quality Management and Quality Assurance< are two sides of a coin, which are inseparable. They must have really practical or systematic become effective at the end sought "customer satisfaction through continuous quality improvement", then analyzed, tested in practice, are documented to keep the system worked. Definitely, the dynamics of competitiveness, the supply of quality products that meet consumer needs, which today has led many companies have ventured into the Systems Quality Management to meet the requirements of international standards recommended ISO 9000. Many of them are already certified, including some have made the transition from version 94 to version 2000.