Communication Link

YouCon GmbH, itelligence AG cooperate Vienna/Munich/Bielefeld, August 08, 2011 at companies with high volume of communication to offer a homogeneous infrastructure, have the itelligence AG, headquartered in Bielefeld and close cooperation agreed the YouCon GmbH with seat in Vienna and Munich, for the future. The combination of the portfolios and the expertise of the two SAP partners enables customers now, seamlessly combining business processes and electronic communication processes. Such synergies, which increase the quality of data and increase the satisfaction of customers, employees and partners. To YouCon and itelligence will join as solutions for customer relationship management (CRM), enterprise resource planning (ERP) and multichannel communication. Agreed cooperation, the itelligence AG now will put on the experience of the YouCon GmbH with the implementation of SAP business communications management. In the past few years we have SAP business communications management successfully implemented. These include”the Austrian social security system, the Vienna economic promotion fund, euro paper and OSRAM, reported Matthias Kruger, Managing Director of the YouCon GmbH.

now aspiring, together with itelligence, to provide IP-based communications solution even more companies. To make it a most attractive customers will YouCon and itelligence reinforced that for the company to create a consistent environment for business and communication processes. To do so we bring together various SAP solutions.” SAP business communications management is an IP-based communications solution that provides functions for the contact channel cross-business communication. The software replaces the parallel operation of insulated telephone systems. Logical interconnection of different locations creates a seamless connection between different tasks, knowledge institutions and departments. SAP business communications management is precisely SAP CRM and SAP ERP matched. As expert for SAP CRM and SAP ERP is a itelligence in cooperation. The company is represented with more than 2,000 highly skilled employees in 20 countries as one of the internationally leading IT full-service provider in the SAP environment.

As SAP Business Alliance-global partner hosting and application management, global partner services and global value-added reseller, realized itelligence for over 4,000 customers worldwide complex projects in the SAP environment. Two established SAP partner in a promising sector collaborate with YouCon and itelligence now. “The simple integration of the IP communication platform in SAP CRM and SAP ERP, which no required middleware, is for many companies a very attractive option”, emphasizes Dr. Andreas Paul, Executive Board Germany of itelligence AG. For speaks to the increasing fusion of communication channels through IP communications solutions. Secondly, many companies face the challenge of the workflow and communication processes are better to link with each other. Here the simple integration of SAP business communications management features SAP ERP and SAP CRM. I am very confident that itelligence, YouCon and last but not least our customers will benefit permanently from the cooperation.” The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management. The software is in contact centers and the daily Corporate communications as a versatile platform.